Job Description

Job Description

Title- Billing Manager – RCM

Location- Oakland, CA

Job Description:

Seeking a highly experienced and hands-on Billing Manager to lead our dental billing and communications teams. This role requires a strong leader with a deep understanding of dental billing across multiple specialties and payors, a proven track record of managing high-performing teams, and the ability to drive accountability through key performance indicators (KPIs). The ideal candidate brings a collaborative leadership style, a passion for operational excellence, and a firm command of various dental practice management systems.

Responsibilities

• Lead all aspects of billing operations, including eligibility, claim submission, and insurance follow-up for multiple dental specialties.
• Provide daily support and guidance to billing staff; act as the subject matter expert on payer rules and documentation protocols.
• Manage and develop the billing and Communications Center teams, emphasizing performance, mentorship, and accountability.
• Establish and monitor KPIs for claims, rejections, A/R aging, collections, and call center performance.
• Oversee inbound call operations, ensuring efficient patient scheduling and superior service through training and scripting .
• Ensure consistent, compliant billing practices aligned with Epic workflows and individual practice needs.
• Partner with IT and integration teams to onboard new practices and adapt billing processes in Epic.
• Collaborate cross-functionally with Credentialing, Payor Relations, Operations, and Clinical teams to support end-to-end RCM success.
• Lead operational improvements through data-driven decision-making and streamlined communication.
• Support onboarding and training for new hires and practices to ensure a smooth transition into billing systems and workflows.

Qualifications:

• Must be available to work in the Oakland, CA office full-time, Monday through Friday.
• 10+ years of experience in dental billing, including 7+ years in a leadership/management role.
• Proven track record managing billing for a DSO (Dental Support Organization) or multi-location dental group.
• Experience in multi-specialty dental billing (e.g., General Dentistry, Ortho, Endo, OS, Perio).
• Strong working knowledge of multiple dental PMS systems, such as Dentrix, Eaglesoft, Denticon, and others.
• Exceptional team leadership and communication skills.
• Demonstrated experience in setting and managing to KPIs.
• Preferred experience leading call center or communications teams within a dental or healthcare environment.
• Strong problem-solving skills and the ability to handle complex billing escalations.
• High attention to detail and a commitment to process excellence and continuous improvement.

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