Job Description

Home Orientation Specialist, Condominium Services

Arrive, LLC is a small and mighty company based in Seattle, Washington.We specialize in condominium and apartment consulting services for developers, investors, and owners.

The Home Orientation Specialist will be working with our condominium services team (who represents the real estate developer), focusing on introducing buyers to their new home in luxury high-rise condos and high-end townhomes.

This position plays an integral part in the success of our teams in the field. The Home Orientation Specialist will oversee the entire lifecycle of the orientation process from sales teams informing of a new buyer to final key handover to a new homeowner.This role will welcome new buyers to the brand and living experience of the building and guide new them through a two-step orientation process of their recently purchased home - ensuring they understand all features and functionalities, and how best to care for their new home. This role involves explaining the home's mechanics, systems, and maintenance, as well as addressing any questions or concerns the new buyer may have.This position requires a passion for high-end hospitality and customer service and a fierce love of communication and working with people.This role is also responsible for various steps of heavy office/administrative work which includes email/phone communication, scheduling in multiple calendars, and follow-through communication during the entire home orientation process.A sharp attention to detail and organization is needed.The role will also be responsible for conducting the buyer punch walk and working closely with various vendors, overseeing any corrective repairs or maintenance needed in the home prior to escrow closing.

This role will interface with internal team members as well as external owners/developers of new construction condominium projects, condominium buyers, sales and marketing teams, homeowner association management companies, general contractors, and trade vendors. This position will report to the company executives and owners with a great deal of collaboration with all team members, so a high level of detail orientation, project multi-tasking, punctuality, dynamic verbal and written communication skills, and strong interpersonal abilities are a must.

The position of Home Orientation Specialist will take place in various building locations in downtown Seattle and Bellevue, WA.Reliable transportation is needed as several locations may need to be visited on the same day.The position offers competitive pay and benefits, an outstanding teamwork culture, career-pathing and mentorship, and opportunity for advancement. Arrive, LLC is an Equal Opportunity Employers (EOE).

Job Responsibilities Include, But Are Not Limited To:

Conducting Home Orientations & Welcome Home Tours

Introducing new buyers to their home, performing a specific tour that shows how best to live in and care for the home.

During the tour, providing a buyer punch walk creating a list of any issues that may need corrective evaluation and repair prior to the homeowner receiving keys.

Once repairs have been completed, welcome the new buyer back to the home to inspect repairs.

Review the limited warranty with the buyer, ensuring they understand what is and is not covered.

New Buyer Communication and Scheduling

Managing a multi-step communication process with various new buyers at multiple buildings at the same time during the home orientation process.

Scheduling new buyers home orientations, managing multiple calendars and building schedules simultaneously.

Managing follow up documentation and communication with all buyers and their representatives during the home orientation process.

Establishing and maintaining positive customer relationships, both internally and externally.

Vendor Scheduling and Management

Scheduling vendors for repairs and cleanings needed in various homes.

Escort and oversee vendor work in homes, providing quality control checks when complete.

Providing thorough documentation and reporting of work needed to be done, and upon completion.

Update both third-party and internal tracking and scheduling systems.

Data Management and Internal/External Reporting

Documenting all daily findings in third-party software systems.

Creating various spreadsheet analyses, schedules, and tracking systems.

Performing strategic analysis on multiple projects to make sure company financial expectations are being met and exceeded.

Ensuring all processes and administrative procedures are followed consistently, completely, and accurately.

Preparing information for meeting agendas and participating in regular calls with clients and peer consultants.

Assisting the executive team with thorough monthly invoicing and various other tasks, as needed.

Resource Management

Managing multiple projects simultaneously, resolving problems, meeting deadlines and performance objectives, and thriving in a fast-paced work environment.

Creating and managing scheduling lanes to ensure efficient use of people and time resources.

Preferred Qualifications

Experience in delivering new construction high-rise product.

Experience in luxury high-rise property management, development, finish construction or warranty management.

Multilingual (Mandarin) a plus.

Required Qualifications

Prior experience in high-end customer service, and escalation management required.

Exceptional presentation and interpersonal skills with an inherent ability to provide outstanding customer service and care.

Superior time management and attention to detail is crucial to the success of this role.

Superior organization, tracking, and reporting skills.

An intensely sharp attention to detail.

Must enjoy and thrive in a fast-paced, adaptable, and ever-changing environment.

Strong communication skills both in written and verbal form.

Quick to learn new computer programs and processes.

Strong computer skills, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Microsoft Teams, and industry related apps.

oHighly capable Microsoft Excel proficiency needed.

Ability to work with different types of personality in complicated and stressful situations.

Ability to solve problems and deal with conflict while maintaining a professional demeanor and appearance.

Effectively prioritizes numerous requests and incoming information, ensuring appropriate level of response and urgency is given to each.

Exhibits integrity, positivity, professionalism, and composure and is polished, courteous, respectful, and responsive at all times in all situations.

Is receptive to feedback, constructive criticism, a fast-learner, self-motivated, and proactive communicator.

Ability to work independently and in a team environment.

Must have a solution-oriented and curious mindset.

Compensation :

Annual compensation depends on direct experience. (Range: $75,000 - $85,000)

Employee medical, dental, vision premiums covered 100% by employer

3 weeks paid vacation

Mileage and cell phone reimbursement programs

Empathy-based leadership and company culture

Mentorship and professional growth opportunities

If interested in applying, please send cover letter and resume to:

Amy Hoffman

amy@arriveresidential.com

Job Tags

Similar Jobs