Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system. Job Title: Medical Support Assistant (MSA) Specialty: Administrative / Clinical Support Scheduling & Patient Services Site: Sheridan VA Medical Center, 1898 Fort Road Place of work (City/State):, Sheridan, WY 82801 Duration: 1 year contract with the possibility of a 1 year extension Shift Schedule: Monday Friday, 7:00 AM 6:00 PM (8-hour shifts within these hours) Education: High School Diploma or GED required Minimum Qualification/ Experience: Typing speed: minimum 50 WPM. Basic medical terminology. At least 6 months of customer service experience. Basic computer proficiency (Microsoft Office, Outlook, Teams, VISTA, CPRS, scheduling systems). Responsibilities: Serve as scheduler/receptionist following VA directives (VHA 1230, VHA 1232). Perform appointment scheduling, consult management, and community care coordination. Validate and update patient demographics, insurance, next of kin, and emergency contact information. Screen and manage phone calls, ensure timely and courteous responses, and follow proper call-handling procedures. Provide customer service to veterans, families, VA staff, and providers. Support daily clinic operations (opening/closing clinics, updating no-shows, handling faxes/mail per HIPAA standards). Utilize VA software applications: VISTA, CPRS, HSRM, PPMS, VetLink, CTM, Refdoc, EPSI, etc. Ensure compliance with HIPAA, VA privacy/security policies, and The Joint Commission standards. Work collaboratively with the Lead Scheduler and scheduling team to achieve patient access goals. Perform other duties as assigned. Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.
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