Job Description

Job Description

Flights Agent:

Job Title: Call Center Agent - Travel Flights Specialist

Location: 9721 Sherrill Boulevard

Work From Office

Salary : Salary is $16 per hour in training, $18 per hour in production with

Knoxville

Job Type: Full-Time

About Us: [Your Company Name] is a leading travel agency dedicated to providing exceptional travel experiences to our customers. We specialize in offering comprehensive flight booking services, ensuring our clients enjoy seamless and stress-free travel.

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Key Responsibilities:

• Handle inbound and outbound calls related to flight bookings and travel inquiries.
• Provide accurate information about flight schedules, fares, and travel policies.
• Assist customers in booking, modifying, or canceling flight reservations.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain up-to-date knowledge of airline regulations and travel industry trends.
• Document all customer interactions and transactions in the CRM system.
• Collaborate with team members to ensure a high level of customer satisfaction.

Qualifications:

• High school diploma or equivalent; additional education in travel and tourism is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and CRM software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Comprehensive training and ongoing professional development.
• Training period: $16 per hour
• Post-Training (Production): $18 per hour, with monthly performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match

Regards

Varsha Batra (Corporate Recruiter - India Team)

E.varsha.batra@igtsollutions.com

M : +91 - 8527123018 (Whatsapp CV)

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