Job Description
Job Description Administrator - Systems Operator, Service Advantage (SA)
Location: Designated Service Advantage Partner Site(s)
Reports To: Partner Support Team / Field Technology Manager
Travel: Local travel required; occasional overnight travel for training
Position Summary
The SA Digital Automation Systems Operator serves as the on-site technical lead within Service Advantage Partner locations, responsible for operating and supporting a range of advanced automation systems. This includes robotic platforms, 3D printing technologies, modular control systems, and software-based infrastructure. The role requires hands-on technical expertise, strong analytical skills, and a commitment to operational excellence. Working closely with Partner Support teams, the Operator ensures optimal system performance, adheres to standard operating procedures, and proactively identifies and resolves issues to maximize uptime and client satisfaction.
Key Responsibilities System Operations & Technical Support
Operate and maintain client automation systems, including robotics, 3D printers, workstations, and control platforms
Provide hands-on support for electrical, mechanical, and software-based systems
Troubleshoot and remediate issues using Linux command line and other technical tools
Perform diagnostics, installation, mapping, induction, configuration testing, and commissioning
Execute system updates and software patches per client technical instructions
Review and apply technical documentation for supported systems
Demonstrate digital competencies aligned with assigned products and role level
Partner & Client Collaboration
Serve as a direct communication link between Partner vendors and client teams
Support client KPIs by maximizing system uptime and operational efficiency
Maintain professional appearance and behavior as a role model within the organization
Champion process improvements and contribute to team success
Training & Development
Complete technical training on client systems and technologies as assigned
Stay current with evolving automation platforms and operational protocols
Perform additional duties related to Partner Support as needed
Qualifications
Requirement Details Education Associate degree or equivalent experience/apprenticeship in Robotics, Mechanical, Mechatronics, or Electrical fields Technical Proficiency Familiarity with Linux, Java, XML, SQL, database administration, and PLC programming Preferred Background Vocational or college degree in Robotics, Mechanical, or Electronics; industrial PC literacy Physical Requirements Ability to stand for long periods and perform hands-on technical tasks with dexterity Communication Strong verbal and written communication skills with peers, management, contractors, and vendors
Skills & Attributes
Expert knowledge of electro-mechanical systems and automation technologies
Logical, methodical approach to troubleshooting and problem resolution
Strong interpersonal skills and customer service orientation
Ability to read and interpret technical manuals, site operations guides, and system documentation
Highly self-motivated, team-oriented, and focused on client success
Working Conditions & Physical Demands
Primarily based in warehouse environments with standard lighting, ventilation, and noise levels
Variable shifts and overtime may be required to meet Partner needs
Frequent use of laptops, diagnostic tools, and client-specific equipment
May involve lifting up to 50 lbs and moving equipment on wheels up to 400 lbs
Regular stooping, bending, squatting, and kneeling to access and service systems
Occasional overnight travel for training or vendor-specific certifications
About Us Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Job Tags
For contractors, Apprenticeship, Local area, Worldwide, Flexible hours, Shift work, Night shift,