Senior Business Analyst (Charlotte) Job at ScaleOps Search Ltd, Charlotte, NC

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  • ScaleOps Search Ltd
  • Charlotte, NC

Job Description

A leading pure-play ServiceNow consultancy is opening a brand-new office in Charlotte and this is your chance to be part of the founding team. If youre an experienced ServiceNow Business Analyst looking for a role where you can shape processes, influence culture, and grow your specialisms, this is the opportunity youve been waiting for.

Why join?

  • Be part of a new office launch and help define how things are done from day one.
  • Work with a ServiceNow-focused organization, giving you the chance to deepen your expertise and certifications.
  • Hybrid working model: 3 days onsite in Charlotte, 2 days remote.
  • Exposure to enterprise-level projects and cutting-edge ServiceNow implementations.

What youll do

  • Collaborate with stakeholders to translate business needs into ServiceNow solutions.
  • Lead design, configuration, and implementation of ServiceNow modules (ITSM, ITOM).
  • Drive process improvements and automation opportunities.
  • Act as a trusted advisor on ITIL best practices.
  • Mentor junior consultants and contribute to team growth.

What were looking for

  • 5+ years as a Business Analyst, ideally in ITSM consulting.
  • Strong ServiceNow platform knowledge (Incident, Change, Problem, Service Catalog).
  • ITIL experience; certifications preferred.
  • Excellent communication and stakeholder management skills.
  • ServiceNow certifications (CSA, CAD) and Agile experience desirable

Whats on offer

  • Competitive salary + performance bonuses.
  • Comprehensive benefits package.
  • Professional development and certification opportunities.
  • The chance to make an impact from day one.

Apply now online for a confidential conversation.

Job Tags

Part time, Work at office,

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