Job Description

Job Description

Job Description

35 Hour work week

Hourly wage $20.80 per hour (37,856 a year)

Benefits summary

• PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
• Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
• Wellness program with the ability to earn an additional 3 PTO days a year.
• 401K with up to 10% employer investment.
• Heavily subsidized Health Insurance with co-pays.
• Vision and Dental insurance.
• Flexible Spending Accounts-Medical and Dependent Care.
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (LifeLock)
• Employee Assistance Program.
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

Job Duties:

• Teaching end-users [individuals receiving services in the community through OPWDD funding and their workers (Self Direction program)] to use a platform so they may access and input information securely and efficiently.
• Communicate (primarily via phone, email or zoom) with the individuals and their support team, assisting them to utilize the platform effectively.
• Develop training materials and lessons on how to use various applications and new features in the application.
• Document all communication.
• Assist with maintaining data within the electronic health record system.

Education:

• A Bachelor or Master of Social Work degree is preferred.
• A college degree in Human Services or related field will be considered.
• A high school diploma or equivalent is required.
• Experience in utilizing EMR and training will be considered in lieu of higher education.

Knowledge, Skills & Abilities:

• Strong computer skills (Microsoft Excel, Word, and Outlook).
• Strong customer service skills.
• Teamwork and collaboration skills.
• Ability to develop training materials.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Effective project and time management skills.

Overtime, evening and weekend hours may occur when working on time-sensitive projects.

Travel Required: Minimal

Location: Utica, NY

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

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