Utility Call Center Representative Job at Atlas Field Services, Pontiac, MI

OGdoNEdPLzhoQmxUZjNPWW0zTTRzb0hqWlE9PQ==
  • Atlas Field Services
  • Pontiac, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Remote work,

Similar Jobs

Car Wash Enterprises

Shoreline - Car Wash Customer Service Representative Job at Car Wash Enterprises

 ...Brown Bear Car Wash seeks customer service representatives at 16032 Aurora Ave N in Shoreline for our car wash. We have part-time and full-time positions available, may be required to work weekends. The starting rate is $21 per hour. If you have what it takes to be... 

Anthropic

Head of U.S. Federal Government Relations Job at Anthropic

 ...leaders working together to build beneficial AI systems. About the role We are looking for a Federal Affairs Director to lead and operationalize Anthropic's federal government relations program, winning on critical AI policy, legislation, and regulation that advances... 

Dona Ana County

Legal Assistant - Legal Job at Dona Ana County

 ...correct and current information for your work experience, hours worked per week per position...  ...PURPOSE SUMMARY. Provide legal and administrative support under the direction...  ...legal matters and administrative updates. Assist with calendaring of court deadlines and coordinate... 

CRH

Corporate Recruiter (Entry Level) (Rochester) Job at CRH

 ...positions for locations across the nation. This is an excellent entry level position on our team. Job Location This is a hybrid...  ...countrys best talent. Work proactively with hiring managers and HR partners to understand their immediate and upcoming hiring... 

U.S. Dermatology Partners

Data Entry Specialist Job at U.S. Dermatology Partners

 ...Summary (Summary of the basic functions of the position) The Data Entry Specialist provides critical administrative support to ensure...  ...and written communication skills Basic understanding of medical terminology, preferred Basic understanding of patient confidentiality...